FAQ

CTLkickz is a small owned and operated clothing retailer founded in ,2019 out of Charleston ,Sc.All of are graphics are hand drawn on every one of our t-shirts in each collection

The statement here at CTLKICKZ is (keep drippin) for our customers and friends who are intone with style and a Driptastical  Fashion sense we hope our designs and products inspire you to "keep drippin".

• T shirt Orders may not be cancelled unless the product ordered has sold out.  At this time we are not able to alter sizes or make changes to orders after they have been placed. 
•  If you notice your shipping details are not correct after checking out please reach out ASAP. While we will make every effort to catch this and update your details before shipment we can not guarantee any requested change.
•  Orders with insufficient addresses will not be re-shipped until received back to our warehouse customer is responsible for any re-shipping fee's

gift card/store credits 

•  E-gift cards are sent to the original purchaser via email. E-gift cards are sent within an hour of being ordered. You will receive an email confirmation with the order details before your unique card code is sent.
•  Gift cards can be exclusively used on CTLKICKZZ.com as full or Partial payment. Use your unique code by entering it In the “discount” section at checkout.  
• Gift Cards do not expire
• Gift Card purchases can not be refunded.

order went wrong

•  In the unlikely event that there is an problem with the product ordered and it arrives damaged we will replace the item ASAP.  Please contact CTLKICKZZ@gmail.com with details of the error along with your order number and a photo of the effected garment.   
•  Got something other than what you ordered? We will happily re-send the correct item, please provide your order number, email and a photo of the item you received to CTLKICKZZ@gmail.com. You may be asked to return the item, if this is the case you will be issued return postage. 

ORDERS/shipping 

•All Orders are shipped Via USPS and UPS first class or 3 day priority mail, they may be tracked via usps.com or ups.com .  After tracking is available please reach out to ups directly @ 1 (800) 275-8777 or ups @1 (800)742-5877 with any questions regarding tracking/delivery time of your package

• • CTLKICKZ is not responsible for packages not received due to incorrect or insufficient address. Any item received back at our warehouse due to these terms will be issued invoice to complete reshipment once it is processed and correct address has been confirmed.  Please allow 1-2 weeks processing time after package is showing "delivered/return to sender"  

• After product is showing "delivered" status we are not responsible for loss or theft due to package being shipped to insecure location.  If your product is showing as delivered but you have yet to receive it we recommend first checking with family who may have received the package in leu of you then filing a claim with USPS or Ups if you have failed to receive after 1 day of showing delivered.

 

keep drippin💧❤️‍🔥